Distance Sales Agreement
This agreement sets out the rights and obligations of the BUYER and the SELLER for orders placed on astomeria.com. To complete an order, the BUYER must read and accept the terms below.
Article 1 – Parties
1.1 SELLER
Company: Astomeria Tasarım Süs Eşyaları Satış ve Pazarlama Tic. Ltd. Şti.
Office address: Merdivenköy Mh. Dikyol Sk. B Blok No:2 D:64 Kadıköy / Istanbul, Türkiye
Warehouse address: Atatürk Mah. Lozan Cad. No:1 Esenyurt / Istanbul, Türkiye
Phone: +90 212 771 56 40
Email: info@astomeria.com
Web: astomeria.com
1.2 BUYER
The person placing an order on astomeria.com. The BUYER's name, delivery and billing address, phone number and email address are the details provided at checkout.
Article 2 – Subject
This agreement sets out the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the BUYER on astomeria.com, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
Article 3 – Products, Price and Payment
3.1 The name, quantity, main characteristics, price including VAT, shipping cost, payment method and delivery address of the products are shown in the order summary and in the order confirmation email sent to the BUYER.
3.2 Prices are in Turkish Lira and include VAT. Prices and promotions shown on the website are valid until they are updated.
3.3 Payment is made using the method selected by the BUYER at checkout. If the price is not paid or the payment is cancelled in bank records for any reason, the SELLER is released from the obligation to deliver.
Article 4 – Delivery
4.1 Orders are usually shipped within 1–3 business days after payment is confirmed. Delivery within Türkiye usually takes 1–5 business days depending on the address. Delivery will never exceed the legal limit of 30 days.
4.2 Products are delivered to the BUYER or to the person at the address specified by the BUYER. If the product is to be delivered to someone other than the BUYER, the SELLER is not responsible if that person refuses the delivery.
4.3 The shipping cost is shown in the cart at checkout. Free shipping may apply to orders above a certain amount.
4.4 The BUYER should check the package on delivery and have the courier record any damage before accepting it.
4.5 If the product cannot be delivered on time due to force majeure (natural disasters, extreme weather, transport disruption, etc.), the SELLER will inform the BUYER. The BUYER may cancel the order or ask for delivery to be postponed until the obstacle is removed. If the order is cancelled, the amount paid is refunded within 14 days.
Article 5 – General Terms
5.1 The BUYER confirms having read the preliminary information on the product's main characteristics, price, payment method and delivery, and having given approval electronically.
5.2 The SELLER is responsible for delivering the product in sound and complete condition and in line with the specifications in the order.
5.3 If, after delivery, the BUYER's credit card is found to have been used by unauthorised persons through no fault of the BUYER and the price is not paid to the SELLER, the BUYER will return the product to the SELLER within 3 days. In this case the shipping cost is paid by the BUYER.
Article 6 – Right of Withdrawal
6.1 The BUYER may withdraw from the agreement within 14 days of the delivery of the product to the BUYER or to the person at the specified address, without giving any reason and without penalty.
6.2 To withdraw, it is sufficient to notify the SELLER within this period by email at info@astomeria.com or by phone at +90 212 771 56 40.
6.3 Within 10 days of the withdrawal notice, the BUYER returns the product unused, in its original packaging and complete. If the product was invoiced to a company, a return invoice must also be sent.
6.4 The return shipping cost for products returned under the right of withdrawal is paid by the SELLER.
6.5 The SELLER refunds the price within 14 days of receiving the withdrawal notice, using the BUYER's original payment method.
6.6 The BUYER is responsible for any loss in value caused by use of the product beyond normal handling.
Article 7 – Exceptions to the Right of Withdrawal
Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to:
- Products made to the BUYER's specifications or clearly personalised,
- Products whose protective packaging, tape or seal has been opened after delivery and which are unsuitable for return for health or hygiene reasons,
- Products that, after delivery, are inseparably mixed with other items by their nature,
- Other cases listed in the Regulation.
Article 8 – Defective Products
8.1 If the delivered product is defective, the BUYER may use one of the rights under Article 11 of Law No. 6502: withdrawal from the agreement, a price reduction in proportion to the defect, free repair, or replacement with a non-defective equivalent.
8.2 Shipping costs for defective products are paid by the SELLER.
Article 9 – Personal Data
The BUYER's personal data is processed in accordance with Turkish Personal Data Protection Law No. 6698, only to fulfil the order and meet legal obligations. Details are available in our Privacy Policy.
Article 10 – Dispute Resolution
For disputes arising from this agreement, the Consumer Arbitration Committees at the BUYER's place of residence or where the transaction took place are competent within the monetary limits announced annually by the Ministry of Trade; above these limits, the Consumer Courts are competent.
Article 11 – Entry into Force
By confirming the order, the BUYER is deemed to have accepted all terms of this agreement. The current version of the agreement is always available on this page.
